About Information Architecture
The word 'information architecture' is used quite a bit in the Web industry and is closely related to customer experience. Sometimes customer experience and information architecture will arrive at the same solution -- but they aren't quite the same thing.
Hurst, Mark. GoodExperience (2000). Design>Information Design>Web Design
Budgeting for Advertising and Customer Experience
The most effective companies realize that they can't succeed on advertising alone; the customer matters.
Hurst, Mark. uiGarden (2007). Articles>Web Design>Usability>User Experience
This Is Broken: A Compilation of Bad Experiences
If you know a user experience that irritates you, don't just site there and grouse about it. Send it in to ThisIsBroken.com, a compilation of bad experiences: products, services, places, and Web designs that don't put the user first.
Hurst, Mark. Usability Professionals Association (2004). Articles>Usability>User Interface
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