Quality Measurement Examples from a Document Quality Formula  

Managers of technical publications require quantitative measures of quality for their organizations' products. The Project on Writing Quality at Rensselaer Polytechnic Institute produced an experimental formula that measures some indicators of quality in technical writing, such as logical relationships in procedural material and human agents as sentence subjects.

Hunter, Claudia M. STC Proceedings (1994). Articles>Writing>Quality

Quality Measurement for Documentation: Different Tools for Different Needs  

The world of technical communication continues to search for a reliable information metric that is easy to apply and widely accepted. Although that goal eludes us for the moment, we can make a choice among competing metrics based on an understanding of their strengths and weaknesses, and appropriateness for different audiences. Two kinds of metrics, ordinal scale metrics and surface feature metrics, seem to meet many of our needs. The differences between them lie in their choice of measurements and the methods of applying the measurements.

Hunter, Claudia M. STC Proceedings (1993). Articles>Documentation>Quality>Assessment