#19640
Piecing Together Your Audience 
Technical writers live by the commandment 'Know thy audience.' While the best approaches to fulfilling this commandment include conducting site visits and user surveys, we must often turn to other sources for information when deadlines loom or budgets are slashed. Individually, these resources provide anecdotal snapshots of users, but taken together they offer an understanding of our audience necessary for quality documentation.
Hower, Sean. Intercom (2003). Articles>Writing>Rhetoric
#13364
What's in a Name? Guidelines for Naming Files 
While file naming may seem like an insignificant detail, developing an intuitive, descriptive file naming system can help minimize file access and management challenges. What's more, developing such a file naming system--especially when a consistent system is not in place--can have added benefits, such as improving access through better searchability and browseability, and improving access for everyone who may, now or later, need to access project files. In this article, you'll find several tips and examples for naming files, which used individually or in combination, can help ease file access and management.
Hower, Sean. TECHWR-L (2002). Resources>TC>Computers and Writing
