#23587
Documentation Quality Metrics Within Total Quality Management Systems 
Total Quality Management (TQM), is now very much a feature of many organizations. One of the kernels of TQM is the process, with its related topics such as process design, process management and process improvement. One of the key requirements for process design and management is process measurements, often called 'metrics'. Within the document design and development process, process metrics, including quality metrics, must be based very strongly on customer values for documentation. Quality metrics can form one element within a composite customer satisfaction index for documentation projects.
Hosier, William J. STC Proceedings (1994). Articles>Documentation>Quality
#30313
In Praise of Usability Testing
Documentation usability testing has been with us at least since 1983. But, to all intents and purposes, it seems that there is still very little testing being done. Of all the documentation quality assurance activities that we can carry out, usability testing represents one of the best values in the process chain. Without devaluing any of the other quality assurance functions, it is safe to say that money spent on usability testing is extremely well spent.
Hosier, William J. Boston Broadside (1991). Articles>Usability>Testing
#30321
The résumé is the key to landing a job initially, and then to advancing in the profession. So, let's consider the elements that go towards composing the ideal résumé.
#30305
The Value of Research in Technical Communication
Over the years, there has been much debate and discussion in the Society as to whether technical communication is a field, an endeavour, a profession or a discipline, none of the above or all of the above. The topics of professionalism, certification and accreditation have often appeared in the pages of Technical Communication and Intercom. I would like to take the opportunity to review the status of technical communication and to highlight the role of research in technical communication.
Hosier, William J. Boston Broadside (1991). Articles>TC>Research>Body of Knowledge
