Nailing Form Layout  

You may not realize it, but there are times when each variant of form layout can have a positive or negative impact on how the form (and your site) is used or perceived. And applying the right variant at the right time is one of the simplest things you can do to improve your user’s experiences.

Hoekman, Robert, Jr. RobertHoekman.com (2008). Articles>Web Design>Forms

Web Anatomy: Introducing Interaction Design Frameworks

If we simply look at what's already working well, and why, we can give ourselves two things we desperately need: a starting point for the design, and insight into to how to create better-stronger-faster interactions that are just as easy to use as the old classics.

Hoekman, Robert, Jr. User Interface Engineering (2009). Articles>User Experience>Interaction Design>Planning

The Myth of Usability Testing

Usability evaluations are good for many things, but determining a team's priorities is not one of them. The Molich experiment proves a single usability team can't discover all or even most major problems on a site. But usability testing does have value as a shock treatment, trust builder, and part of a triangulation process. Test for the right reasons and achieve a positive outcome.

Hoekman, Robert, Jr. List Apart, A (2009). Articles>Usability>Testing