A Process Model For Creating Accessible End-User Documents  

Electronic information products can be made accessible to blind and low-vision individuals. This is easier to accomplish with thorough planning and execution. This paper describes a five-step model for creating accessible documentation. The steps are (1) Preparing a source file (2) Producing accessible output, (3) Testing output for accessibility, (4) Modifying a source file if needed, and (5) Modifying a production process if absolutely necessary.

Herring, Richard D. STC Proceedings (2005). Articles>Documentation>Writing>Technical Writing

Review: There Must be Many I's in Today's Small UX teams: Jared Spool at NYC UPA

Jared Spool led the NYC UPA membership in an energetic discussion of user experience successes and failures. Comments ranged widely but centered on three main questions.

Herring, Richard D. Usability Professionals Association (2007). Articles>Reviews>Presentations>Usability