Understanding Failures in Organizational Discourse: The Accident at Three Mile Island and the Shuttle Challenger Disaster  

Both the Challenger and Three Mile Island disasters involved failures of communication among ordinary professional people, mistakes committed in the course of routine work on the job, small mishaps with grotesque conseqences.

Herndl, Carl G., Barbara A. Fennell and Carolyn R. Miller. WAC Clearinghouse (1991). Articles>Risk Communication>Engineering