Differentiating Online Help from Printed Documentation  

Hemmi discusses the differences between online help and printed documentation and suggests how technical communicators can make the most of both media.

Hemmi, Jane A. Intercom (2002). Design>Documentation

Skills for New Leaders  

Hemmi discusses the demands facing technical communicators who have recently moved into leadership positions.

Hemmi, Jane A. Intercom (2001). Careers>Management