Managing the Virtual Worker/Telecommuter  

Heikes presents guidelines for managers of telecommuters that suggest how to make the most of this increasingly popular work arrangement.

Heikes, Peter C. Intercom (2002). Careers>Telecommuting

Managing the Virtual Worker/Telecommuter  

Virtual workers/telecommuters are employees who perform assigned duties at an alternative site (usually home) during some or all of their scheduled work hours. With the number of full-time virtual workers expected to exceed 13.5 million in the U.S. within the next two years and 130 million worldwide by 2003, managers are more often being confronted with a new type of employee. As a result, we need to make adjustments in how we manage them, when compared to the on-site employee. We need to learn how to screen and select viable candidates, develop new guidelines (e.g., state expectations clearly, manage by results, communicate often, plan ahead for meetings, and consider special needs such as administrative support), learn what goes into a work agreement, and consider technology impacts.

Heikes, Peter C. STC Proceedings (2001). Careers>Management>Telecommuting