Technisch Schrijvers Schuwen Onderzoek: Toch Kunnen Onderzoeksresultaten Praktisch Toepasbaar Zijn  

This article, which appeared in the Dutch journal Tekst[blad], describes four recent studies that are relevant to help developers, and suggests how help developers can use the knowledge gained from those studies to improve the performance support systems they build.

Hayhoe, George F. Tekst[blad] (2000). (Dutch) Articles>Documentation>Usability>Technical Writing

Technology and Management Issues in Implementing Online Documentation  

This workshop explores how traditionally trained technical communicators can help their companies make wise investments in authoring and delivery software for online documents, explore the potential of technology currently available, and ensure that their technology choices don't lead to dead ends.

Hayhoe, George F. STC Proceedings (1994). Articles>Documentation>Software

Why Should STC Publish a Journal?  

The Society for Technical Communication has good reason to be proud of its two major publications, Intercom and this journal. Both have garnered significant awards from the annual APEX competitions, and both serve important purposes. But why do we publish both a journal and a magazine? How did they develop? Why should the STC publish a journal at all?

Hayhoe, George F. Technical Communication Online (2007). Articles>TC>Publishing

Why You Should Care About the New ISO User Documentation Standard  

Why should technical communicators be interested in ISO's user documentation standard? Hayhoe discusses the various advantages of this new systems and software engineering standard, and makes an argument for how the profession can gain by adhering to it.

Hayhoe, George F. Intercom (2008). Articles>Documentation>Standards>International