Secrets of Successful Interviewing  

To conduct a successful interview, you must create a comfortable atmosphere, provide an honest review of the job requirements, and probe into the candidate’s qualifications and experience. By asking appropriate, focused questions and engaging the candidate in both detailed and general dialog, you should be able to gather enough information about the candidate to either eliminate him/her or move forward with the hiring process.

Hartman, Peter J. STC Proceedings (2003). Articles>Interviewing

Starting and Maintaining A Documentation Department: Concepts, Principles and Techniques  

Starting and Maintaining a Documentation Department – Concepts, Principles and Techniques” includes information about assessing business needs, establishing credibility, building the department, understanding the product life cycle and development practices, and successfully maintaining a documentation department. It includes innovative, creative, and original management concepts, tasks, principles, techniques for newly promoted managers, managers new to a company, and for seasoned managers to ensure success or continued success managing documentation departments.

Hartman, Peter J. STC Proceedings (2000). Presentations>Management>Documentation

You Got the Interview, Now Get the Job!  

Describes successful interviewing techniques.

Hartman, Peter J. Intercom (2003). Careers>Interviewing