A directory of resources inthe field of technical communication.

Harris, Kerri

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The Art of Self-Marketing

Whether you're a tech writer, documentation manager or training professional, after reading this article you may consider incorporating some marketing techniques into your annual objectives to maximize your career development.

Harris, Kerri. Writing Assistance (2005). Articles>Business Communication>Marketing


Communicating for Diversity

Increasing diversity in the workplace and general marketplace is making it increasingly difficult to communicate effectively - whether you're a medical communicator, a procedure writer, a freelance copywriter or a web content writer. This article looks at two main types of barriers to effective communications - global barriers and gender barriers - and then provides insight on the tools available that can help overcome these communication barriers.

Harris, Kerri. Writing Assistance (2006). Articles>Business Communication>International>Gender


Communicating for Diversity

Effective communication is a manager’s greatest tool in rallying groups toward a common cause. From the annual department address to daily email, careful audience consideration is vital in determining how accurately audiences receive messages. Even the most engaging statements loose meaning when barriers to effective communication foster misconception and confusion.

Harris, Kerri. TechCom Manager (2006). Articles>Communication


Effective Leadership Through Change

Changes come fast for today’s manager. Whether it revolves around local issues such as staffing, attrition patterns, or larger structural concerns like corporate-wide modifications, change of any kind represents the single greatest challenge for leadership. On an individual level, change can be difficult to accept and harder to implement. Uncertainty can lead to irrational behavior and have a negative, cascading effect throughout an organization. For managers, adapting and facilitating change is a critical skill that requires agility, acceptance, and strategic planning in order to guide employees through a difficult transition, while still maintaining personal integrity and developing strong leadership qualities.

Harris, Kerri. TechCom Manager (2006). Careers>Management


Fundamentals of Leadership: Communicating a Vision

Great leaders are not always born that way. Unfortunately, many management training programs don't sufficiently emphasize leadership development, but instead focus on fundamentals and the day-to-day tasks that confront managers within the organization. This article takes a look at how having vision and then communicating it is the foundation of leadership and contributes to the makeup of a truly great leader.

Harris, Kerri. Writing Assistance (2006). Careers>Management>Collaboration>Business Communication


Fundamentals of Leadership: Communicating a Vision

Today's business climate of outsourcing, in-sourcing, virtual teams, and ROI-driven objectives can leave a manager at any level feeling powerless. Yet, we often see examples of those who can elicit unwavering support from their teams, driving highly effective projects, and getting the best performance from employees despite ever-increasing workloads. What is it about these individuals that makes them stand out as great leaders?

Harris, Kerri. TechCom Manager (2005). Academic>Management>Collaboration>Rhetoric


Managing Conflict

Conflict is characteristic in any situation that brings diverse groups together to manage tasks and obstacles. Nowhere is that more apparent than in business environments based on hierarchical structures where teams are inherited and divergent objectives create barriers to effective teamwork. Conflict resolution is among the many tasks delegated to managers, yet it is often the most difficult to master.

Harris, Kerri. Writing Assistance (2007). Articles>Management>Collaboration>Workplace


Managing Conflict

Conflict resolution is among the many tasks delegated to managers, yet it is often the most difficult to master. From individual performance appraisals to an all-out assault within a project team, managers are expected to not only have the wisdom of Solomon, but also the patience of a saint. Yet often, this skill is not cultivated, leaving many managers unable to adapt to instances that can bring even the best performing machine to a screeching halt. To help avoid this from happening, there are various tools and tactics that an organization can adopt to not only diffuse immediate threats to productivity, but also alleviate potential issues in the long run.

Harris, Kerri. TechCom Manager (2005). Careers>Management>Collaboration


Negotiation Techniques

Most of us are involved in negotiating in some form or other on a daily basis. Here is a look at the process of negotiation and tips you can use to improve your technique as you progress through the process.

Harris, Kerri. Writing Assistance (2006). Articles>Business Communication>Collaboration>Workplace


Negotiation Techniques

The average person engages in some form of negotiation on a daily basis. From time-management struggles to managing employees, work/life balances issues and even parenthood, opportunities to hone negotiation skills are everywhere. Improving your negotiation skills can mean greater peace of mind, increased harmony among the team, and the chance to advance personal and business relationships toward future success.

Harris, Kerri. TechCom Manager (2007). Articles>Collaboration


Turning Web 2.0 Into Business As Usual

Web 2.0 is hip, trendy, and reminiscent of catch-phrases from the Dot-com boom when just about anything related to binary was so “Now.” Experts are frantically pushing non-digital natives to get on board with Web 2.0 absolutely yesterday, if not sooner. The good news is if you’re reading this article online, there’s a good chance you have already been onboard with Web 2.0 principals for quite some time. The question is, have you been using them effectively?

Harris, Kerri. TechCom Manager (2008). Articles>Web Design>Business Communication>Social Networking

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