http://tc.eserver.org/authors/Hamilton,_Richard A bibliography of works by Hamilton, Richard in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Hamilton,_Richard http://tc.eserver.org/35375.html http://tc.eserver.org/35375.html There are at least two broad categories of technology that managers often confuse. The first is technology that replaces a particular skill. For example, the cash register at a McDonalds has technology that relieves cashiers from doing math, so they can hire people who are not skilled in math. The second is technology that allows a skilled practitioner to be more productive. For example, the computer makes it possible to write and edit text much more easily than a typewriter, but it won’t make a bad writer better. http://tc.eserver.org/32820.html http://tc.eserver.org/32820.html For a number of years it has been a matter of faith that the more content a technical documentation team reuses, the more efficient they are presumed to be. But, are you really more efficient? Let’s take a deeper look. http://tc.eserver.org/31757.html http://tc.eserver.org/31757.html After living through more than a few technology acquisitions, variously as perpetrator, victim, and bystander, I’ve come across a few tips that can make the process a little easier. http://tc.eserver.org/31157.html http://tc.eserver.org/31157.html If you follow the latest trends or have been to a conference recently, you may find the idea of choosing an XML schema puzzling. Isn't the question really, 'How should I customize DITA to do what I want'? While there are many good reasons to choose DITA, it's not the only schema in town.