Making the Business Case for Single Sourcing  

Discusses ways to communicate the financial benefits, customer value, learning and growth opportunities, and internal process improvements made possible by single sourcing.

Hackos, JoAnn T. and Tina Hedlund. ComTech Services (2004). Articles>Content Management>Single Sourcing>Business Communication

Selecting a Content-Management System  

It's not about buying a tool; it's about understanding your requirements.

Hackos, JoAnn T. and Tina Hedlund. ComTech Services (2001). Articles>Content Management>Single Sourcing

Selecting a Content-Management System  

Your output requirements will drive many of your decisions when selecting a content-management system. An abbreviated version of the checklist from JoAnn Hackos’s book, Content Management for Dynamic Delivery, follows to aid you in defining your output requirements.

Hackos, JoAnn T. and Tina Hedlund. STC Proceedings (2002). Design>Content Management>Single Sourcing

A Writer's Guide to XML Content Management  

A discussion of how XML changes what you do as a writer.

Hackos, JoAnn T. and Tina Hedlund. ComTech Services (2000). Articles>Content Management>XML>Writing