Building Usability in from the Beginning: Analyzing Users and Their Tasks  

In this interactive session, attendees will practice their skills in interviewing users, creating task scenarios from the users’ perspective, and turning the task scenarios into designs for information products.

Hackos, JoAnn T. and Janice C. 'Ginny' Redish. STC Proceedings (1996). Articles>Usability>Methods

Issues and Questions on Usability Testing: An Open Discussion Session  

Many technical communicators are assuming new roles as usability specialists or are doing user analysis, task analysis, and usability testing for their own documents. Many others would like to start disability testing. In this open discussion session, you can ask questions and share experiences with a panel of four technical communicators/usability specialists and with other conference attendees.

Hackos, JoAnn T., Janice S. James, Janice C. 'Ginny' Redish and Chauncey E. Wilson. STC Proceedings (1995). Articles>Usability>TC

What Have We Learned From Usability Testing?  

This panel repeats the form of our popular panel from the 40th STC annual conference. We enjoy presenting some of the guidelines we have been developing from our years of experience watching the performance of usability test subjects. This year we repeat the theme with new topics from our recent research and a concentration on documentation guidelines.

Hackos, JoAnn T., Janice S. James and Janice C. 'Ginny' Redish. STC Proceedings (1994). Presentations>Usability

You’re Going to Visit the Users! Now What Do You Do? Lessons in Conducting a User Site Visit  

You are ready to visit users and observe how they perform tasks and use documentation. Come work with JoAnn Hackos and Ginny Redish in this demonstration/workshop and learn how to conduct the site visit by observing, probing, listening, and interviewing.

Hackos, JoAnn T. and Janice C. 'Ginny' Redish. STC Proceedings (1998). Articles>Usability>Methods