http://tc.eserver.org/authors/Hackos,_JoAnn_T.,_Molly_Hammar_and_Arthur_Elser A bibliography of works by Hackos, JoAnn T., Molly Hammar and Arthur Elser in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Hackos,_JoAnn_T.,_Molly_Hammar_and_Arthur_Elser http://tc.eserver.org/22144.html http://tc.eserver.org/22144.html Technical communicators today must document complex applications used in complex environments. Information about users and use models is important under these conditions, especially if documentation will be presented online. Customer partnering, a method of information gathering that supplements surveys, contextual inquiries, usability testing, and interviews, provides a way of involving the users of complex applications in the design of information delivery systems. We used this method to help a client gather important information about user and use models and design a new information library for complex server computer systems.