Field Trials: Trials and Tribulations of a Field Visit

I dutifully and eagerly prepared myself for the visit. I read books and STC articles on field visits and questionnaires. I was on a quest, and dangerously close to realizing a dream. At last, I would be able to define my audience, and gage the usability of the online help and hard copy manual. I would finally get the answers to my questions directly from a group of users.

Gunn, Robi. Usability Interface (1998). Articles>Usability>Audience Analysis