Academic Programs in Information Design: The Bentley College Approach    

The focus of Bentley College's information design programs is the user, addressing universal behaviors (human factors) and task-related behaviors (goal-driven needs). All too often in the past, professional communicators have rushed to design external information products (books, illustrations, online help systems, and the like) to support the information requirements of a system. Increasingly, however, solutions are found much deeper in the system design, a concept we call knowledge-infused design.

Gribbons, William M. Technical Communication Online (2000). Articles>Education>Information Design

Exploring the World of User-Centered Design  

Gribbons discusses trends in the marketplace that challenge the traditional view of technical communication and offer valuable opportunities for technical communicators in user-centered design.

Gribbons, William M. Intercom (2002). Articles>User Centered Design

Visualizing Information: An Overview of This Special Issue    

The guest editors offer a brief history of visualization, discuss the present state of the art, and explore the possibilities and challenges that lie ahead. They then discuss the contents of this special issue in terms of the trends in visualization theory and research. They conclude by observing that technical communicators must respond to the challenges presented in the content of this issue, both by using the methods presented and by performing the further research the authors call for. Additionally, researchers must incorporate the results of inquiry in the related fields.

Gribbons, William M. and Arthur G. Elser. Technical Communication Online (1998). Articles>Graphic Design>Visual Rhetoric>Technical Illustration