Visible: The New Valuable  

Documentation departments have value; however because of the disconnection with the rest of the company, that value rarely get accurately communicated. Therefore, it is the department’s responsibility to show their value by becoming more visible. This paper describes how one technical writing department overcame negative perceptions by making themselves visible in five different ways.

Granger, Christine and Austin Skaggs. STC Proceedings (2005). Articles>Documentation>Visual Rhetoric