Corporate 101  

Documentation contributes to customer goodwill and can increase sales.

Graham, Bonni. STC India (2003). Presentations>Management

The Marathon of Chapter Presidency  

This panel discussion becomes what the audience deems it to be. Each panelist is a past STC chapter president. Issues are audience-dependent but may include topics such as handling volunteers, managing money, recruiting members, and so forth. Join this informal discussion to share ideas, quandaries, and solutions for successfully leading a chapter.

Graham, Bonni, Mark Hanigan, Linda Oestreich, Jeff Staples and Carolyn Watt. STC Proceedings (1998). Articles>Management>Community Building>STC