Conducting Surveys Over the World Wide Web  

The World Wide Web presents a new medium for conducting user surveys. Using this new medium requires that survey designers pay attention not only to the time honored rules for survey construction and administration, but to new rules stemming from the new web-based technology. This paper will present suggestions and ideas for conducting web-based surveys that are based on actual survey experiences.

Gould, Emilie W., Mark Gurevich and Peter D. Pagerey. STC Proceedings (1998). Presentations>Usability>Methods

Reflections on an Icon Development Process: Managing Design  

Software organizations are increasingly willing to hire consultants in technical communication for projects in visual design. This paper examines ten factors critical to successfully managing icon development, based on experience in two different companies, Practical issues -defining the scope of the problem, recruiting the contractor and reviewers, writing the contract, deciding where the contractor should work, validating the images -- require attention to make your partnership with a consultant work.

Gould, Emilie W. STC Proceedings (1996). Articles>Graphic Design>Programming