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This panel explores what corporate leaders in the Technical Communications field consider the hottest topics in the industry today.

Conklin, John James, Judith L. 'Judy' Glick-Smith, George Hayhoe, Thomas B. Hoyt and Deborah Rosenquist. STC Proceedings (1998). Careers>TC>Knowledge Management>Localization

Getting Professional Help: Why Contractors and Independent Consultants Need Lawyers    

This article begins with the premise that there is no such thing as a standard contract and goes on to explore some of the ways that the attorney/client relationship can have unexpected benefits for technical communication consultants and contractors. The conclusion is that these communicators should seek legal counsel to protect themselves and their businesses.

Glick-Smith, Judith L. 'Judy' and Carol Stephenson. Technical Communication Online (1998). Careers>Consulting>Legal

How to Approach a Systems and Programming Documentation Project  

The biggest concern in software development environments is the retention of programmers. What they are really concerned about is the knowledge drain. These organizations know they need to capture this knowledge, but they do not want to do it themselves. They are turning to the writers who have always written the user manuals. These writers, most having no systems or programming background, must develop internal documentation for use in a programming maintenance environment. They do not know where to begin. This paper outlines a methodology for developing systems and programming documentation for programmers in a maintenance environment.

Glick-Smith, Judith L. 'Judy'. STC Proceedings (1998). Articles>Documentation>Programming

Planning: The Key to Successful CMS Implementation

So you think you need content management? The temptation is to call your Information Technology (IT) department and ask them to help you choose a content management system (CMS). Being very tool oriented, your IT department will love buying you the latest 'silver bullet' without ever looking at your content requirements or your internal processes. This is the best prescription for failure.

Glick-Smith, Judith L. 'Judy'. Rockley Bulletin (2004). Articles>Content Management>Single Sourcing