Breaking News!  

This panel explores what corporate leaders in the Technical Communications field consider the hottest topics in the industry today.

Conklin, John James, Judith L. 'Judy' Glick-Smith, George Hayhoe, Thomas B. Hoyt and Deborah Rosenquist. STC Proceedings (1998). Careers>TC>Knowledge Management>Localization

Conflict Styles and Technical Communicators  

More than most people, technical communicators are aware that if communication is not effective, conflicts can arise. Find out more about the Thomas-Kilmann conflict mode instrument (TKI) and how to identify your predominant conflict style.

Glick-Smith, Judith L. Intercom (2007). Articles>Collaboration>Methods

Getting Professional Help: Why Contractors and Independent Consultants Need Lawyers    

This article begins with the premise that there is no such thing as a standard contract and goes on to explore some of the ways that the attorney/client relationship can have unexpected benefits for technical communication consultants and contractors. The conclusion is that these communicators should seek legal counsel to protect themselves and their businesses.

Glick-Smith, Judith L. 'Judy' and Carol Stephenson. Technical Communication Online (1998). Careers>Consulting>Legal

How to Approach a Systems and Programming Documentation Project  

The biggest concern in software development environments is the retention of programmers. What they are really concerned about is the knowledge drain. These organizations know they need to capture this knowledge, but they do not want to do it themselves. They are turning to the writers who have always written the user manuals. These writers, most having no systems or programming background, must develop internal documentation for use in a programming maintenance environment. They do not know where to begin. This paper outlines a methodology for developing systems and programming documentation for programmers in a maintenance environment.

Glick-Smith, Judith L. 'Judy'. STC Proceedings (1998). Articles>Documentation>Programming

Managing Your Documentation Monster: Project Management for the 90's  

If you've ever had trouble figuring out what your boss wants or needs, and how to deliver the project in a timely manner, this is the demonstration for you! From a nuts and bolts approach to developing an iron clad project plan, to managing the process and marching the completed project in a timely and professional manner, this demonstration covers a lot of ground in a short time. Tips, tricks, and checklists will be available to each attendee.

Glick-Smith, Judith L. and Karen A. Steele. STC Proceedings (1993). Articles>Documentation>Project Management

Planning: The Key to Successful CMS Implementation

So you think you need content management? The temptation is to call your Information Technology (IT) department and ask them to help you choose a content management system (CMS). Being very tool oriented, your IT department will love buying you the latest 'silver bullet' without ever looking at your content requirements or your internal processes. This is the best prescription for failure.

Glick-Smith, Judith L. 'Judy'. Rockley Bulletin (2004). Articles>Content Management>Single Sourcing

Systems and Programming Documentation for Technical Writers with No Data Processing Background  

This workshop teaches technical communicators what to include in internal documentation, how to interview and work with technical people, and basics of how to 'read' and evaluate code.

Glick-Smith, Judith L. STC Proceedings (1993). Articles>Documentation>Programming>Software