http://tc.eserver.org/authors/Gill,_Sadie_P.,_JoAnn_T._Hackos,_Mary_Hartmann,_Carol_Sowell,_and_Julian_S._Winstead A bibliography of works by Gill, Sadie P., JoAnn T. Hackos, Mary Hartmann, Carol Sowell, and Julian S. Winstead in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Gill,_Sadie_P.,_JoAnn_T._Hackos,_Mary_Hartmann,_Carol_Sowell,_and_Julian_S._Winstead http://tc.eserver.org/24955.html http://tc.eserver.org/24955.html Worldwide Communications & Policy is a relatively new department in Federal Express, created to manage communications and produce policy and procedure (P&P) manuals for the largest division in our global company. We asked an outside consultant, JoAnn Hackos & Associates, to evaluate the existing divisional P&P manuals and conduct an audience analysis. We emerged from the process with a plan to change the existing manuals, which tried to be all things to all people, into a collection of audience-specific, task-oriented documents.