Creative Ways to Reward Employees and Improve the Quality of their Deliverables  

This panel discussion shows how managers of small, medium, and large technical writing teams use rewards and recognition to: motivate teams to improve their work quality; recognize individuals as opposed to teams; recognize remote team members; retain employees; create a positive work culture.

Murphy, John, Barbara A. Giammona, Ilana Rosenshein, Patrick Reed-Reimer, Taryn Light and Gloria Reisman. STC Proceedings (2001). Presentations>Management

Delivering Bad News Effectively (and Other Useful Communication Skills for Managers)  

Learning how to communicate effectively when people problems arise is a key to your success as a manager. To make the process easier for yourself, you should learn to set clear expectations of your employees, make specific observations of their work and behavior, conduct timely communication with them when problems arise, listen closely when they respond, and schedule a follow-up meeting after the crisis has passed.

Giammona, Barbara A. STC Proceedings (1999). Careers>Management>Communication>Collaboration

Quality in Technical Communication: Do We Need to Rethink the Concept?

Technical communicators have always been proud of the quality of their work. Can it be that we are overdoing it? Do we need to change our understanding of what we do? Is readiness to compromise and economize to keep pace more important today than perfecting our work?

Giammona, Barbara A. TC-FORUM (2001). Articles>TC>Quality

The Future of Technical Communication: Remix    

In this follow-up piece to her 2004 article, Giammona explores the future of the industry and how technical communicators need to evolve to remain relevant and demonstrate their value.

Giammona, Barbara A. Intercom (2009). Articles>TC>Planning