A directory of resources inthe field of technical communication.

Gash, Dave

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Adding User Annotations to Help Topics

This article discusses a feature called User Annotations, whereby users can add their own custom notes to Help topics, and presents a method for implementing it in web pages or in HTML Help topics.

Gash, Dave. WritersUA (2002). Design>Documentation


Creating "Smart Help" with Conditional Content

Discusses several methods for making Web-based Help systems 'smart,' by using conditional content to customize the appearance and behavior of your pages to the users' needs.

Gash, Dave. WritersUA (2005). Articles>Documentation>Help>Personalization

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