Oh, Oh! The Job Ad Says OO  

More and more job notices request some knowledge of object-oriented programming concepts. So, what are object-oriented programming concepts, why are they so special, and what documentation challenges do they create. This seminar answers your questions about the real meaning behind those job ads.

Gallagher, Susan W. STC Proceedings (1998). Careers>Writing>Programming>Technical Writing

Writing for Short Attention Span Theater  

If everything on the desktop was proceeding as planned, nobody would ever press F1. But people do press F1--a lot-- and it’s our job to give them the information they need when they need it. This paper suggests design strategies, organizational strategies, and writing tips that can help make the information in your WinHelp files more accessible.

Gallagher, Susan W. STC Proceedings (1998). Articles>Documentation>Online>Help