A directory of resources inthe field of technical communication.

Gaffney, Gerry

2 found.

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Card Sorting

Card Sorting is a technique for exploring how people group items, so that you can develop structures that maximize the probability of users being able to find items.

Gaffney, Gerry. Information and Design (2006). Articles>Information Design>User Centered Design>Card Sorting


Contextual Enquiry - A Primer

Designers who don’t understand their users frequently develop products that are difficult to use and understand, do not meet real-world requirements, or provide irrelevant functionality.

Gaffney, Gerry. SitePoint (2004). Articles>User Centered Design>Interviewing

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