http://tc.eserver.org/authors/Fruhlinger,_Joshua_A A bibliography of works by Fruhlinger, Joshua A in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Fruhlinger,_Joshua_A http://tc.eserver.org/32382.html http://tc.eserver.org/32382.html Blame it on poor usability or just not reading the frickin' manual, but it turns out that 95 percent of all returned gadgets actually work despite what customers may say or think. That's right -- of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were truly broken. According to Accenture, 68 percent of all returns work but aren't meeting customer expectations -- or they are simply too confusing to use. http://tc.eserver.org/30655.html http://tc.eserver.org/30655.html 'Test on multiple browsers' has been a mantra ever since there have been multiple browsers to test on. Testing them all--especially these days--is impossible. But you can come a lot closer than you may think. In this article, learn a variety of techniques for cross-browser testing, from the very thorough to the quick and dirty. The choice you make will depend on your resources, but this is an issue you can't ignore. http://tc.eserver.org/15162.html http://tc.eserver.org/15162.html Contends that human factors professionals must look beyond usability and heuristics to maximize a product's appeal.