http://tc.eserver.org/authors/Firey,_Carla A bibliography of works by Firey, Carla in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Firey,_Carla http://tc.eserver.org/29374.html http://tc.eserver.org/29374.html As an IT support pro, you not only need to be able to diagnose computer problems, you also must be able to effectively communicate the problem to the user. Use these tips to develop your soft skills, become a star player, and move up the IT ladder.