Merging Usability Practices with Document Design and Development    

Examines the phases of document development and describes how to incorporate them with usability techniques to ensure that your information products remain continually useful and valuable.

Filippo, Elizabeth G. Intercom (2007). Articles>Document Design>Usability

Teaming Up to Define Your Users  

Demonstrates how technical communicators can be leaders in the effort to create thorough descriptions of a product's users.

Filippo, Elizabeth G. Intercom (2002). Design>User Centered Design>Assessment>Personas

Terminology Management: Six Steps to a Custom Solution  

Terminology Management is a building block for successful translations. Owning and maintaining a comprehensive company glossary can save time, expense, and aggravation during translation projects. Our company’s search for a terminology management system that would meet our specialized requirements led us to a custom solution. This paper discusses the planning, design, implementation, and natural outgrowths of our terminology database management system.

Filippo, Elizabeth G. STC Proceedings (1999). Articles>Language>Glossary

The Road to Personas    

Who are your users? How do they work? How do your products fit into their routines? Filippo discusses audience analysis and developing user profiles to create effective user assistance.

Filippo, Elizabeth G. Intercom (2009). Articles>User Centered Design>Personas>Audience Analysis