http://tc.eserver.org/authors/Ferris,_Tamara A bibliography of works by Ferris, Tamara in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Ferris,_Tamara http://tc.eserver.org/27084.html http://tc.eserver.org/27084.html This article looks at a methodology for developing a software user assistance (UA) system in a structured manner. The software UA system could have both paper-based user manuals and online help systems. http://tc.eserver.org/26720.html http://tc.eserver.org/26720.html This article takes a look at a methodology for developing and managing a Software User Assistance (UA) System, a way of doing things in a structured manner. It provides a complete walkthrough for managers responsible for designing, developing, and managing a software product’s user assistance system. The software’s UA system could comprise of both paper-based user manuals and online help systems.