Designing a Software User Assistance System

This article looks at a methodology for developing a software user assistance (UA) system in a structured manner. The software UA system could have both paper-based user manuals and online help systems.

Ferris, Tamara. Indus (2006). Articles>Documentation>Online>Help

Software User Assistance Project Management

This article takes a look at a methodology for developing and managing a Software User Assistance (UA) System, a way of doing things in a structured manner. It provides a complete walkthrough for managers responsible for designing, developing, and managing a software product’s user assistance system. The software’s UA system could comprise of both paper-based user manuals and online help systems.

Ferris, Tamara. Klariti. Articles>Documentation>Usability>Help