http://tc.eserver.org/authors/Feinberg,_Susan_G. A bibliography of works by Feinberg, Susan G. in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Feinberg,_Susan_G. http://tc.eserver.org/30586.html http://tc.eserver.org/30586.html With its enormous storage capacity, cost-effectiveness, and convenience, the CD-ROM is quickly becoming a significant research and business tool. To retrieve data from the CD-ROM, users access a search program that helps them select a subset of data from the entire database. Because the selection includes a series of complex tasks that most users are unfamiliar with, user interfaces must be task-oriented as well as intuitive and interactive. Even with a variety of interfaces, users wanted more paper documentation. When users have little experience or familiarity with the concepts and the tasks, written documentation is a better information source than computer-based information. http://tc.eserver.org/23572.html http://tc.eserver.org/23572.html After instituting training programs requiring 10 to 20 percent of every person's work week, Motorola reported that plants reinforcing the training received a $33 dollar return on investment for every dollar spent. The demand for training in new computer applications is growing. Selecting computer training options requires (1) an analysis of cost to benefits and (2) teamwork for preparing the materials and delivering the training. Some training techniques that work include knowledge mapping, pilot testing, and team training. http://tc.eserver.org/22850.html http://tc.eserver.org/22850.html The types of surveys being conducted on the web fall into two categories: surveys that determine who is using the WWW and surveys that determine customer satisfaction with the product or service. To the survey guidelines described by GVU, we add five guidelines for designing web customer satisfaction surveys based on reviews of recent surveys and browsing the web: (1) Begin with a clear mission statement. (2) Classlfy current users of the site. (3) Report the results online. (4) Limit the length of the questionnaire to no more than 25 multiple-part questions. (5) Limit big graphics. http://tc.eserver.org/19974.html http://tc.eserver.org/19974.html If your company wants to reduce costs compared to a hard copy version and increase convenience, for the customer, it should consider producing a CD-ROM or selecting a CD-ROM vendor. But before proceeding with the product, designers or developers must consider three factors: the data, the user’s tasks, and the CD-ROM interface. Without this preliminary analysis, your company may produce a CD-ROM with data that is difficult for the user to access. http://tc.eserver.org/19078.html http://tc.eserver.org/19078.html Whether the answer to this question is a resounding yes or no, we need to address this question when we consider models for strategic development. My own experience is that technical communication is drawing closer to issues present in both academia and industry, issues such as visualization of data, usability and field testing of products, design of instructional material for the web, and other research issues. But as the two domains need each other to begin to solve problems, the collaboration is fraught with perils, perils such as who states the problem, who manages the project, what resources are available for working on the project, and who owns the results? As we begin to try to strengthen the bond, do we currently have models for successful collaborations? Are there strategies in place that lead to success? Are certain approaches doomed to failure?