http://tc.eserver.org/authors/Ellison,_Matthew A bibliography of works by Ellison, Matthew in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Ellison,_Matthew http://tc.eserver.org/34912.html http://tc.eserver.org/34912.html This article describes the process of capturing screens and reviews some of the leading capture tools available. It is revised annually to take account of new releases, and was last updated in February 2009. http://tc.eserver.org/27644.html http://tc.eserver.org/27644.html Describes the important attributes of a capture tool and examines and compares the features of five popular products. http://tc.eserver.org/27652.html http://tc.eserver.org/27652.html RoboHelp now offers a rich set of features for delivering multiple customized outputs out of a single project. This article by Matthew Ellison provides some guidelines and tips on using the key single-sourcing features. http://tc.eserver.org/21040.html http://tc.eserver.org/21040.html Microsoft’s specification for 'Longhorn' Help represents a major revolution in user assistance development for the Windows platform. Instead of simply refining the technical infrastructure of Help (windowing, links, search, etc.), Microsoft has given a good deal of thought to the needs of both Help authors and end-users. http://tc.eserver.org/20033.html http://tc.eserver.org/20033.html This is the first in a series of articles that builds into a personal review of RoboHelp Office 2002. This first article introduces the new release and discusses Topic Templates, Headers and Footers, and the new MS Word Import capability. http://tc.eserver.org/14784.html http://tc.eserver.org/14784.html Ellison's detailed introduction to cascading style sheets (CSS), the technology that enables technical writers to apply formatting to HTML-based content, includes examples of how CSS is commonly used and offers tips on how to implement it. http://tc.eserver.org/13774.html http://tc.eserver.org/13774.html Recently, WinWriters used the web-based registration process for its annual Online Help Conference as a case study to test several models of user assistance for the Web. We conducted a series of usability tests to: find out how what sort of questions and problems users have as they complete a web-based transaction; discover how users respond to various forms of user assistance available within a web-based task; define the registration process for future conferences. The tests provided some clear conclusions as to user preferences. We have described the tests and summarized the findings here. http://tc.eserver.org/11750.html http://tc.eserver.org/11750.html Digitext, a UK-based consultancy specializing in online information, has recently conducted two different usability tests, each of which sheds new light on the way in which people respond to secondary windows in online Help. The overall conclusions from the two tests were: there is little reason to assign specific types of topic to different secondary windows; it can be helpful to use a secondary window for a link to a sub-procedure or layer of additional detail, as long as the current window remains visible on screen when the new window appears. This article explains how the tests led to these findings.