#19050
E-Commerce Usability and Trust 
Egger's research starts with a model of trust for e-commerce, then derives tools that designers can use to evaluate or design trustworthiness into e-commerce websites.
Egger, Florian N. EcommUse (1999). Resources>Bibliographies>E Commerce>Usability
#22196
ecommUSE user experience strategy
The first objective of this research was to build up substantive knowledge about which specific factors make customers trust e-commerce websites. The second objective was to build up and validate methodological knowledge in the form of tools that HCI practitioners can use to design and evaluate trust-shaping factors in e-commerce websites. On the basis of literature on trust and e-commerce surveys, a first model of trust in e-commerce (MoTEC) was developed. Through user tests, the initial model was refined to increase its descriptive power. The final MoTEC model contains four main dimensions, containing components and subcomponents.
Egger, Florian N. Eindhoven University (2003). Books>Web Design>User Centered Design>E Commerce
#19054
Security and Trust: Taking Care of the Human Factor
In the e-business chain, the last link that needs to be convinced of the security of an online transaction is the end-user. That is why this article puts forward a user-centred perspective of the problem of trust in online payments, derived from the discipline of Human-Computer Interaction (HCI). We will first offer a general account of e-commerce system design, showing that there is more to trust than only security. The last part gives some recommendations on what can be done to increase consumers' trust.
Egger, Florian N. and D. Abrazhevich. ECommUse (2001). Design>Web Design>E Commerce>Usability
