Effective Computer-Based Training Design

The purpose of computer-based training (CBT) is to motivate students to reach clearly defined objectives, so CBT design elements should help learners reach those goals. The interface design results from a complex interrelationship among these primary factors.

Edwards, Verlane. STC Central Iowa (2001). Articles>Education>Instructional Design>Online

Help Development: "Just in Time, and Just Enough"

Too often technical writers fall into the 'tell them everything and tell them all at once' pit. Guided by a well-meaning desire to 'educate' users, what these writers typically do is overwhelm them. Finding the information you need when you need it is a key to success in every business function of every company. Therefore, technical communicators who are able to provide their customers with quick and useful knowledge bring an incredible added value to a beleaguered work force constantly expected to do more and to do it faster.

Edwards, Verlane. STC Central Iowa (2000). Articles>Documentation>Online

Knowing Your Audience

Learning experiences must be realistic ones. Hands-on practice in learning is critical. Learners need feedback to help them discover where they are in the learning process and to evaluate their progress.

Edwards, Verlane. STC Central Iowa (2002). Articles>Education>Audience Analysis

Squelching Project Creep

We've all been there. The Project that never seems to end and then (finally!) ends badly. Unfortunately, the all-important post-project analysis is a step that's often left off the 'to do' list, so how can you head off another project disappointment? Let's face it. Project plans are theory, so they can be picture perfect; project planning, however, is practice, and practice must take into account the inevitable changes that will occur throughout a project.

Edwards, Verlane. STC Central Iowa (2001). Articles>Project Management