http://tc.eserver.org/authors/Eastman,_Michael,_Rhonda_Arnason,_Stephen_Burtch,_Arthur_Jennings,_Heather_M._Sommerville_and_Elaine_Young A bibliography of works by Eastman, Michael, Rhonda Arnason, Stephen Burtch, Arthur Jennings, Heather M. Sommerville and Elaine Young in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Eastman,_Michael,_Rhonda_Arnason,_Stephen_Burtch,_Arthur_Jennings,_Heather_M._Sommerville_and_Elaine_Young http://tc.eserver.org/24629.html http://tc.eserver.org/24629.html Writers in our Vancouver office use several procedures to simplify the writing process, improve the final product, and avoid unnecessary work. These procedures include: an online library thatcontainsthe tools, instructions, and documentation we can share; a style guide that gives rules for usage, spelling, formatting, and punctuation; macros, style sheets, and boilerplate text to speed repetitive tasks and improve consistency; and detailedchecklists of the steps in ourmajortasks.