http://tc.eserver.org/authors/Drake,_Frederic_and_Frances_L._Fleek A bibliography of works by Drake, Frederic and Frances L. Fleek in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Drake,_Frederic_and_Frances_L._Fleek http://tc.eserver.org/11804.html http://tc.eserver.org/11804.html Shared Medical Systems Corporation (SMS) recently combined its 66-person technical writing group and six-person performance-centered design team to form a new department called User Performance. With more and more clinicians—often novice users—interacting with SMS systems, SMS recognized the need to place an increased focus on usability.