Research in Context: Ethnographic Usability  

The only way to judge a product's acceptance in the workplace is through its use. Before release, developers would like to predict its acceptability to the target market. One predictor of acceptability is usability test results. Usability testing takes place outside of the user's natural environment in an artificial environment. This paper suggests ethnographic information might be used to predict a product's acceptability in the market in conjunction with traditional usability testing.

Dorazio, Patti A. and Julia Stovall. STC Proceedings (1996). Articles>Usability>Ethnographies>Contextual Inquiry

Team USA: The USAbility Team  

Most companies want to be recognized for producing usable products, for the quality of products must be high if they are to be accepted into today's competitive market. However, usability planning relies on interaction with other departments and their members. In other words, the most successful way to ensure product usability is to set up a test team consisting of representatives from various departments. This paper details the members of that test team and discusses their overall responsibilities in the testing process.

Dorazio, Patti A. STC Proceedings (1993). Articles>Usability>Collaboration>SMEs