http://tc.eserver.org/authors/Davis,_Herbert_S._and_Meryl_Natchez A bibliography of works by Davis, Herbert S. and Meryl Natchez in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Davis,_Herbert_S._and_Meryl_Natchez http://tc.eserver.org/24972.html http://tc.eserver.org/24972.html This presentation describes a strategy to meet a last-minute enterprise demand for online help for a software application program. We established design standards for writing online help, developed a process for gaining consensus from the project team on the content of the online help, and wrote the online help. We accomplished this in less than four months-a task that originally seemed impossible.