Guided Web Tours: Developing Comfort from a Distance  

You’ve just created a new Web-based business application, or perhaps you’ve redesigned an existing one. You need to introduce users to the site and help them become familiar and comfortable with the new organization and navigational techniques. They need the information quickly and concisely. What do you do? You give ‘em a guided Web tour….

Currie, Cynthia C. and Michael T. Yarter. STC Proceedings (2000). Presentations>Usability