Behavior-Based Performance Expectations  

Many organizations document job-oriented expectations for their employees and tend to leave behavior-based performance criteria to the individual managers. Or, they may lump so many different jobs into a single performance criteria definition that that definition becomes meaningless for any individual group. In this paper we will discuss the difference between job-oriented expectations and behavior-based performance expectations. We will describe the process we used to create our performance expectations and will show some examples.

Crawford, Vanadis, Angela Pitts, Rosalind Radcliffe and Leah Ann Seifert. STC Proceedings (2004). Careers>TC>Case Studies

Encouraging Innovation in Your Organization  

In today's environment we often find ourselves drowning in our work. We don't take the time to stop and assess what we are doing. Are there better ways to do what we do? Are we making the biggest and best contribution we can make? Can you manage innovation? This paper will discuss the importance of innovation and one method we used to drive innovation.

Crawford, Vanadis, Angela Pitts, Rosalind Radcliffe and Leah Ann Seifert. STC Proceedings (2004). Careers>Workplace>Project Management>Assessment

Imagination and Innovation: Remembering the Child Within  

In today's crazy, busy world we often forget to dream -- to imagine. Just think what the world would be like if all those dreamers -- all those innovators -- let themselves be driven only by the day-to-day. Where would we be? This paper endeavors to get you thinking about imagination and innovation. It hopes to get you to look up from your desk and away from your computer screen. To remember what it was like as a child to dream, to imagine, and to believe anything was possible. And, hopefully, to help rekindle that inner child so it will serve you in the future, and perhaps rekindle that sense of excitement.

Crawford, Vanadis. STC Proceedings (2005). Articles>TC

Test That Information!  

Software products are tested. Hardware products are tested. But, how often and how thoroughly are the information deliverables tested? In the rush to bring products to market, the full and thorough testing of information often gets overlooked. Last minute changes are crammed in. Procedures are not thoroughly tested. Even something as simple as testing links can be ignored due to lack of time or resources.

Crawford, Vanadis. STC Proceedings (2005). Articles>Documentation>Usability>Testing