Paper to CD-ROM: A Case Study in Converting from Paper to Online Documentation  

Cisco Systems, Inc., releases a CD-ROM volume each month that contains documentation for all versions of products currently in use. Cisco spent 8 months preparing for the release of the first CD Regular monthly releases require adherence to a strict schedule of incorporating errata and enhancements into online manuals, placing new and revised books into a CD database, resolving problems that occur during the build, and testing that all books are in their proper locations. This process has affected how managers schedule documents so that they are included on the CD that is current when a product ships. It has also changed the roles of the writers and editors, who must now manipulate files in the CD database and incorporate errata and enhancements into both paper and online documents.

Cote, Joanna C., Elizabeth R. Fitch, and Aviva Garrett. STC Proceedings (1995). Articles>Documentation>Online