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Coppola, Carolyn M. and Kristine Logan


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Harnessing the Earthquake: Reaching Group Consensus When Changing the Documentation Process   (PDF)

A causal-analysis session is a problem-solving method that brings groups of people together to jointly solve common problems and make process changes. This method ensures that everyone who will be affected by a process change has the opportunity to provide input and agree to the solution. In large departments, reaching group consensus is a challenge. This paper presents our department's implementation of the causal-analysis method.

Coppola, Carolyn M. and Kristine Logan. STC Proceedings (1994). Articles>Documentation>Collaboration