A directory of resources inthe field of technical communication.

Colvin, Kris

5 found.

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The Art of the Signup

There is no single best way to have users sign up for an account online, because there are too many variables to be considered for this aspect of the user experience. Varying factors can include security, purpose of the account, understanding of the user at the time of signup, what information they must have ready and what they will have to do next, among other things. So to point to a cool new site – even a competitor’s – and say “I want a one-field signup process like that!” does not necessarily serve your needs or your user’s. In fact, there is an awesome site I recommend to people that suffers greatly from a confusing signup process because they tried to simplify it too much.

Colvin, Kris. Design for Users (2008). Articles>Web Design>Community Building>User Experience


How to Wreck Your Brand in a Single Weekend

I witnessed a train wreck this weekend. Not a physical one, but an online version involving a social media company, a respected business consultant, an advice video, blog comments and a Twitter battle that led to harassment via direct messages and support tickets being filed. I don’t want to call out the particular players in this incident and add fuel to the fire, but I do want to talk about this because the whole thing was completely avoidable.

Colvin, Kris. Design for Users (2009). Articles>Business Communication>Marketing>Social Networking


Is Your Agile Software Process Handcuffing the User Experience Design?

Agile software development is a method in which software is designed, examined and delivered to the market swiftly, so that end-users can provide feedback and more feature changes can be made and adjusted within a few months time, rather than once or twice a year. But look at the Agile description again: minimal planning, small changes, releases every 1-2 months. That allows for feature by feature adjustments, not a total redesign of the workflow, layout, navigation systems, etc.

Colvin, Kris. Design for Users (2009). Articles>User Experience>Agile>Workflow


My Favorite Prototyping Tools

I’ve recently discovered a few products that make creating a prototype almost as easy as having a thought, and I want to share these finds in case other user experience professionals or developers looking to prototype new features might benefit from them.

Colvin, Kris. Design for Users (2008). Articles>Web Design>Prototyping>Software


A Study in User Experience: Twitter and #fixreplies

I have found that being a user experience person has often meant arguing a lot. Your role in the company, is to be the user advocate, not the company advocate, so that your voice is a reminder and constant reflection of a product’s users… you represent them, and are paid for doing that. But that means having to speak up, be confrontational at times, and be as persistent as you can possibly be when you passionately feel bad decisions are about to be made without being fired.

Colvin, Kris. Design for Users (2009). Articles>User Experience>Collaboration

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