Outsourcing Documentation Development: Assessing the Offshore Option

This paper discusses some of the aspects that should be considered when evaluating the required resources and total cost of offshoring documentation development. As consultants to the documentation industry, The Integrity Group is committed to recommending the overall best solution for each business need. We have, therefore, drawn some conclusions from our research and made recommendations for those who are considering offshoring.

Clifton, Deborah. WritersUA (2005). Careers>Documentation>Outsourcing>Offshoring

Outsourcing Documentation Development: Assessing the Offshoring Option  

This paper discusses some of the aspects that should be considered when evaluating the required resources and total cost of offshoring documentation development. The actual metrics for assessing offshoring costs are not included in this paper. Rather, it is suggested that you take each of the topic areas and measure the costs as they relate to your specific situation. It is only after factoring in the dollars related to these activities that you and your company’s executive team can make a complete assessment of offshoring’s potential financial benefit.

Clifton, Deborah. STC Proceedings (2005). Articles>Documentation>Outsourcing>Offshoring

Peaks and Pitfalls of Implementing a New Documentation Strategy  

In 1993, Compaq Computer Corporation ventured into a totally different market--the consumer market. Once known primarily as a company that manufactured high quality, expensive business computers through its elaborate dealer network, Compaq was faced with selling its units to consumers through retail outlets. As a result, the PC Marketing Communications department concluded that its current documentation set was not giving the students; retirees; homemakers; and small business owners, who work out of their home offices, the kind of information they needed to be productive. This led the department to the challenge of creating a new documentation set that would meet the needs of these new customers.

Clifton, Deborah, Deborah R. Crockett, Diana Jaques and Sharon B. Jones. STC Proceedings (1995). Articles>Documentation>User Centered Design