New Heuristics for Understanding Older Adults as Web Users    

This article reports on a study performed for AARP on the needs of older Web users. It defines a model of older users that includes four dimensions (age, ability, aptitude, and attitude). It defines 20 heuristics, as well as personas and tasks for reviewing Web sites, and a methodology for doing persona-based, task-based heuristic review that would allow us to evaluate many sites in a relatively short time in a highly realistic way. Finally, it reports the results of an analysis of 50 Web sites for general audiences that include older adults, using that methodology.

Chisnell, Dana E., Janice C. 'Ginny' Redish and Amy Lee. Technical Communication Online (2006). Articles>Web Design>Accessibility>Elderly