Usability Testing Your Documentation's Content  

Traditionally, usability testing of documentation examines the structure of the documentation and users' preferred methods of accessing it. An area of greater importance that requires testing is the documentations content. Content means the features we choose to document, the way we write about them, the terminology, the use of examples, and the amount of text on a page. If the content is unclear, the access methods and design of the documentation are not as helpful. Following a specifk content testing methodology, documentation specialists can identify the areas in their Help where content is aproblem.

Chinoporos, Sandra and Mary Beth Butler. STC Proceedings (1997). Articles>Usability>Testing