#13728
The Author's Voice and the Reader's Role: An Analysis of Rhetorical Issues in How-to Texts 
In mainstream computer applications such as Microsoft Word for Windows version 6.0, one will find a User's Guide included with the product. This User's Guide is a primary manual. It is included with the software application. A visit to any large bookstore will also reveal a large number of manuals about Word. Called secondary manuals, these manuals are not written by the same software development company that produced Word, nor are they included with Word. Both types of manuals are produced by technical writers and in many ways are similar in scope, content and cognitive strategies. However, in other respects some primary and secondary manuals are quite different, and that difference is the focus of this thesis.
Chatfield, Carl S. Wisechat.com (1995). Books>Rhetoric>Theory
#14537
Improving The Documentation Process Through Structured Walkthroughs 
Documentation walkthroughs simplify the technical review process for both writer and reviewer. Walkthroughs are focused, interdisciplinary meetings at which technical reviewers evaluate the technical accuracy of documentation specifications. Documentation producers can use documentation specifications and walkthroughs to keep technical reviewers focused on technical accuracy rather than editorial issues. This, in turn, leads to fewer technical errors in the first draft and earlier reviewer involvement.
Chatfield, Carl S. STC Proceedings (1994). Presentations>Editing>Collaboration
